Delivery

UK Delivery

Deliveries should be made approximately 5-10 working days after you place your order if not sooner depending on the postage service you selected (excluding Weekends). If your order is placed over an office closure period such as Christmas or bank holiday then please allow an additional 2 working days for delivery. In the unlikely event that we do not have a specific item in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.

The cost of UK Standard Delivery is £15 and your order will be sent out via the most suitable carrier, depending on size and weight. Some areas of the country may attract extra delivery charges due to their more remote locations.

Some items are delivered directly from our suppliers and can take longer to arrive – usually about 5 days, but sometimes up to 15 working days. You will find an estimated delivery time on your order confirmation. In addition, for third party supplier orders, you may be contacted by the supplier approximately 48 hours prior to delivery. If a delivery date has been agreed but the delivery is not accepted on that date, a cancellation fee will apply.

Please note that your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

If it has been 21 days since you made your order and you have received nothing we advise contacting us as quickly as possible so that we can attempt to ascertain what may have happened.

Delivery within the EU

Deliveries will be made from approximately 5-10 working days after you place your order. If your order is placed over an office closure period such as Christmas or bank holiday then please allow an additional 5 working days for delivery. In the unlikely event that we do not have a specific item in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.

Delivery within the EU is charged on a flat rate basis, regardless of the weight of your package.

The cost of EU Standard Delivery is 25.00 EUR and your order will be sent out via the most suitable carrier, depending on size and weight.

Please note that your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

Has my order been dispatched yet?

As soon as your order is dispatched by our dedicated team, you will receive a message to confirm that it’s on its way and provide with a tracking number if applicable.

What if I need to return my order?

You may return most items within 28 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of an error at our end.

Please note that we are unable to exchange items unless damaged, defective, or incorrect.

We cannot accept returns of certain items, including:

Any item that is returned more than 28 days after delivery.

Any item that is not in its original condition, has been damaged, or is missing parts.